Help Center

FAQ Section

  • We ship both domestically and worldwide, for worldwide shipping please visit www.assamicaagro.com

  • We ship the order within 3 days of receiving the order.
  • Orders take 6-7 business days to be delivered to you.
  • Shipping time might vary depending on location, shipment method and other factors.
  • Orders over ₹250 will have free shipping & Orders over ₹500 will have Free Cash On Delivery
  • Orders under ₹250 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-3 business days.

Our support team is always happy to guide you at any step! To Start shopping, you can visit our Green Tea Collection!


To track your order, you must first sign in to your account by clicking here. Then you can check the status of your orders.


For any reason, if you aren't able to do so please contact our Live Support Team and they will guide you through it!

You can select your preferred payment method at checkout.

  • We accept secure payments for customers via Credit Cards, Debit Cards & PayPal. 
  • Cash on Delivery is available to 13,000+ Pin codes of India.

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer to resend the product.
  • Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
  • For returns, please email info@assamicaagro.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Tea Points is the name of our loyalty program points, you can use them to get loyalty rewards on your orders and use them with your next purchase! For more information on them please visit the Reward program page - Reward Program

You can follow our simple guide below!

50 Tea Points Have a Value of Rs 1

50 tea points have a value of ₹1, you can also receive 2x the normal amount of points, when you buy above ₹1000! You can also get more points by referring your friends, sharing our products at social media etc! To check them out, please visit our reward page - Reward Program

If you are buying above ₹5000 then please contact our support, they will create a special discount for you! Otherwise you may use the discount codes that are automatically given to you on Product Page / Cart Page!

To get an active discount, please visit the cart page / product page to get a discount of up to 15% Off!
  • With every Order you'll be given 2 Free Tea Samples, that are worth up to ₹65!
  • You get Tea points on every order, if you are logged in. You can use these points on the next purchase to get cash discount!