Shipping & FAQ
Why should I create an account ?
By creating your own account, you will get a 'My Account' page to track your past orders.
How do I check the status of my order ?
Once you login to the site, you will be able to view your order history on your 'My Account' page. Your order history will provide you the current status of your orders along with other relevant information.
Meanings of the various status:
- fulfilled - Your order has been shipped and is on its way to the location specified by you for delivery.
- unfulfilled - We are yet to ship your order.
How do I track my shipment ?
Once we fulfill your order, you will receive a shipping confirmation email from us. This shipping confirmation mail will contain the tracking number and the URL of the courier company through which your shipment is sent. Click on the URL and put your tracking number on the page to track your shipment.
Please note that we will normally take 1-2 working days to fulfill the order after you place the order.
Do you ship internationally?
Yes, we ship almost everywhere in the world. Visit our international website if you are shopping from outside India.
Unable to change the size of the order. Why?
Please go to the top right corner of our website and change the currency to 'USD' once and then reset it back to 'INR' . The problem will get resolve.
How long does it take to receive the teas after placing the order ?
We fulfill all orders within 48 working hours of receiving an order, except for national holidays and weekends. Once it is fulfilled, we hand it over to the shipping company for delivering it to the delivery address provided by you.
For all Indian metro cities, it normally takes around 5-6 days. For other than metro cities, it takes somewhere between 7 to 9 days depending on your location.
We ship all rice products by economy service ( by roadways) only, so it will take 7-10 days to make the delivery.
Who are our shipping partners?
We use FedEx and Delhivery for almost all major cities in India. If FedEx and Delhivery service is not available in your area, then we use India Post.
Can I opt for Cash on Delivery (COD) ?
Yes, we do provide 'Cash on Delivery' option for select Indian cities. We have a tie up with FedEx and Delhivery for 'Cash on Delivery' service. So, it implies that our COD service is available only in those Indian cities where FedEx or Delhivery service is available.